Anyone can commit U.S. Veterans Disability benefits fraud--a patient, VA employee, contractor, claimant or beneficiary. Any person who observes wrongdoing has the responsibility to report a benefits fraud situation to the U.S. Department of Veteran Affairs, Office of Inspector General (VAOIG) Hotline. The VAOIG Hotline offers complainants four secure and easy methods---via phone, email, mail or fax---to file a report benefits fraud.
Write down your complaint and state only the facts. Required information needed before contacting the VAOIG Hotline: the name of the VA facility or office involved (if applicable), the name of the person(s) committing benefits fraud, the names of any victims involved (if applicable), a detailed account of what you observed, names and contact information of any witnesses, your name and contact information and whether you want confidentiality or anonymity. When writing down the facts, do not include information that you cannot prove, did not see (hearsay) or your opinion about the situation.
Call the VAOIG Hotline toll-free at (800) 488-8244 between 8:30 a.m. and 2 p.m. (EST), Monday through Friday, to report benefits fraud over the phone. The VAOIG Hotline is closed on federal holidays.
E-mail a complaint to the VAOIG Hotline at firstname.lastname@example.org
Write the VAOIG Hotline: VA INSPECTOR GENERAL HOTLINE (53E) P.O. BOX 50410 WASHINGTON, DC 20091-0410 Include all required information as well as any additional documentation or proof supporting your report of VA benefits fraud. Although the VAOIG will seek out any witnesses for supporting testimony or documentation under a confidential complaint, if you have signed and notarized witness statements, include them as well.
Fax your complaint to (202) 565-7936. As with mailing a complaint, include any additional or supporting documentation.
Supply any additional information in a timely fashion when requested by the VAOIG. Additional information may include details about vague phrasing in your written complaint or an over-the-phone recording or in-person testimony of your observations.
- The name and contact information of a complainant who makes a confidential report to the VAOIG Hotline is used only by the VAOIG to follow-up on a complaint. If you make an anonymous report, the VAOIG cannot request additional testimony or documentary evidence and cannot advise you of any actions taken if the report results in a investigation referral or the opening of a case.
- Never send attachments to the VAOIG Hotline when submitting a complaint report via email. Attachments may cause an email rejection because of email size limitations or attachment blocking/spam guard. Instead, try to include all of your information in the body of the email. If you have copies of previous documents submitted to the VAOIG or elsewhere, mention that fact in your email and request submission instructions. Do not contact the VAOIG about the receipt or status of your complaint submission as VAOIG Hotline employees don't have the resources or time to investigate these types of requests. If you need to confirm that your complaint was received, fax your complaint and keep the transmission received report or mail it with tracking confirmation or by return receipt.
Items you will need
- Paper and pen
- Supporting documentation
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