How to Complain to the Postmaster General About Late Mail

by Steve Repsys

According to the Postman’s Creed, U.S. Postal Service employees swear that “Neither rain nor snow, nor sleet nor dark of night shall stay these couriers from the swift completion of their appointed rounds.” While receiving your mail late, or not at all, can be frustrating, there are possible reasons for the delay. The Mountain Times Web site reports that the U.S. Postal Service is using contract delivery service providers as a cost-cutting method. These providers are not bound by the same oath as government employees. Mail carriers can also be ordered by postmasters to hold off mail due to unsafe weather conditions. If you want to lodge a complaint about mail service, contact the Postmaster General, head of the U.S. Postal Service.

Lodging a Complaint

Feel free to lodge a compliant with the U.S. Postmaster General. The postal service states that mail should be received by 5 p.m. local time. Mail is considered late if it is not been received during a two-day period or if it has not been delivered on the same day of the week at least two weeks in a row.

Contact the office of the U.S. Postmaster General by calling (800) 275-8777 (1-800 ASK USPS). Follow the telephone prompts to file a compliant over the telephone. The office can be reached Monday through Friday, 8 a.m. to 8:30 p.m., EST and Saturday from 8 a.m. to 6 p.m., EST.

Send a complaint via e-mail. Go to the U.S. Postal Service Web site. Click on the “Customer Service” link at the bottom of the page. Click on “Send us an e-mail.” At the new screen, go to the pull-down menu next to "Inquiry Type." Select “Problem.” Click on the “Receiving Mail” link. At the pull-down menu, select "No Delivery/No Attempt.” At the next pull-down menu select “I have not received mail for a certain amount of time.” At the third pull-down menu, select from one of the four choices asking how long you have not received mail. If desired, include details in the "Additional Information" box. Hit the “Continue” button. Click on the date the problem started. Hit the “Continue” button. Fill out the address form. Review your info and then hit the “Submit” button.

File a compliant by writing a letter to the Postmaster General. Contact the Postmaster General at: Postmaster General 475 L’Enfant Plaza, SW Washington D.C. 20260-0010

Tip

  • The U.S. Postal Service Web site states that identifying marks can help to explain why mail was delayed. The U.S. Postal Service recommends marking the delivery date on the envelope and bringing it to your local post office for examination.

About the Author

A writing professional with more than 15 years of experience, Steve Repsys is currently employed in a college marketing environment. He is part of a team that produces award-winning publications. He holds a bachelor's degree in communication from Stonehill College and a master's degree in sports marketing from Springfield College.

Photo Credits

  • Chip Somodevilla/Getty Images News/Getty Images